سياسة الاستبدال والاسترجاع

Return and Exchange Policy At Aloush Gift and Flower Coordination Store, we are committed to customer satisfaction, and we strive to provide high-quality products and excellent service. Due to the nature of some of our products (especially natural flowers), we would like to clarify the return and exchange policy: Products eligible for return or exchange • Non-perishable products can be exchanged or returned within 3 working days from the date of receipt. • The products must be in their original condition, unused, and in the same packaging in which they were received. Products not eligible for return or exchange • Natural flowers or any products prepared according to the customer's request (due to their rapid sensitivity to time and storage factors). • Products that have been used, opened, or damaged after receipt. • If the customer requests a product and neither the recipient nor the sender responds to the store’s calls or messages to confirm details within 12 hours of the order time, the store has the right to prepare and deliver the order as is, and the customer cannot request a return or cancellation afterward. • For products prepared according to the request (especially natural flowers), the customer’s lack of response does not exempt them from receiving the order and paying its full value. • Offers or products sold at special discounts (except in case of a manufacturing defect). In case of an error or damage in the order • If you receive a damaged or different product from your order, please contact us within 24 hours of receipt with a clear photo of the product. • We will cover the cost of replacement or re-shipment without additional charges. Return or exchange procedures 1. Contact us via WhatsApp or the phone number registered in the store. 2. Clarify the reason for the return or exchange and attach photos (if available). 3. The request will be reviewed, and you will be informed of the procedures and the expected timeframe to complete the process.